Service and support from the people who know your canning machine best.
Enjoy 3 years peace of mind when you buy canCare for your canning machine.
Every Cannery machine comes with a one and a half year of warranty coverage through its limited warranty. Our warranty service canCare for canning machine extends your coverage to three years from your purchase date and adds up to two incidents of accidental damage coverage. In addition, you’ll get 24/7 priority access to Cannery experts by chat or phone call.
One stop for support.
Because the Cannery crew make the hardware and operator systems, our experts understand how everything works together and can help resolve most issues in a single conversation.
- 24/7 priority access to Cannery experts via chat or phone during the warranty period
- Global warranty coverage
- Onsite repair for Cannery Standard/Pro: request that a technician come to your worksite *
- Mail-in repair for miniCannery: mail in your miniCannery by using prepaid shipping provided by DSV*
Hardware Coverage.
Cannery provides global repair coverage, both parts and labour.
- Essential wearparts kit
- Accessories like tools & testers
- Spare parts from spare parts catalogue*
- Mail-in repair for miniCannery: mail in your miniCannery by using prepaid shipping provided by DSV*
Software coverage.
Whether you’re standing in the front of your canning machine, sitting in the office or on the go, you can get direct access to Cannery experts for questions on a wide range of topics, including:
- How to operate Cannery Standard/Pro
- Regular software updates on Cannery Standard/Pro
- Integrating canCloud to your internal systems and processes*
- Guiding in data analyses in canCloud*
- Remote support or monitoring during your canning session*
- canCloud free for 1.5 years + next 1.5 years covered by canCare
How to buy canCare?
1. Purchase canCare with your Cannery canning machine.
2. Or buy it within 90 days of your Cannery canning machine delivery:
- Sending request (requires you to verify your serial number and we run a remote diagnostic)
- By calling (requires you to verify your serial number and we run a remote diagnostic)
- And we take care of the rest.